NSPL software frees up your valuable time to focus on crucial issues that develop service levels, enabling you to complete activities cheaper, more accessible, faster and better.
The extensive process features, functionality and automation within NSPL will:
- Allocate new starters to hit the road running in a matter of minutes
- Present powerful, practical features and functionality that help resolution of client requests at the first point of contact
- Allow integration with systems management automation implement.
- Automatically generate requests such as changes, tasks, problems and incidents.
- Automatically give change approval requests to the correct persons.
- Select, assign and prioritize the best expert to work on a request
- Rapidly associate with information items and other records, events, problems, changes, etc.
- Deliver simple, powerful file and escalation views to assist users in keeping on top of their effort queues
- Automatically make sure customers and support team as kept informed as their requirements have moved through their lifecycle
- Present automated Service Level Management assignment and acceleration
- Ensure managers, team leaders and analyst obtain no surprises.