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Lead the Future of Enterprise IT HardwareKeep your Enterprise IT Hardware running at peak efficiency with proactive upgrades, seamless transitions, and zero downtime all managed for you.Know More
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Top-Quality IT Services for Upgrades, Repairs and Quick Fixes
Upgrade as a Service (UaaS)
Proactive capacity planning and hardware lifecycle management for companies planning expansion of 10+ servers.
Repair as a Service (RaaS)
SLA-backed break-fix support with guaranteed response times for organizations requiring uptime assurance.
One-Time Fix (OTF)
Emergency repairs and ad-hoc fixes with no commitment for immediate issues or vendor evaluation.
Upgrade as a Service (UaaS)
Proactive capacity planning and hardware lifecycle management for companies planning expansion of 10+ servers.
Proactive capacity planning and hardware lifecycle management for companies planning expansion of 10+ servers.
Repair as a Service (RaaS)
SLA-backed break-fix support with guaranteed response times for organizations requiring uptime assurance.
One-Time Fix (OTF)
Emergency repairs and ad-hoc fixes with no commitment for immediate issues or vendor evaluation.
Replacement-as-a-Service
Reliable Replacement. Uninterrupted Performance.
Trusted Solutions
Join 500+ PAN INDIA enterprises trusting NSPL for hardware reliability
Serving 500+ PAN INDIA enterprises with trusted hardware solutions ISO-certified and backed by over 25 years of experience since 1996. Vendor-authorized support ensures genuine products and seamless operations.
9001:2015 ISO Certified
Since 1996
Vendor Authorized
Technical Service Specification
Service Level Agreements & Coverage Details
| Specification | Essential Plan | Professional Plan | Enterprise Plan |
|---|---|---|---|
| Response Time SLA | 4 hours | 2 hours (business hours) | 30 Minutes (24/7) |
| On-site Arrival SLA | 48 hours | Next business day | Same day |
| Included Incidents/Year | 5 | 12 | Unlimited |
| Remote Support | Email only | Phone + Remote desktop | Dedicated hotline |
| Spare Parts Priority | Standard queue | Priority access | Pre-positioned stock |
| Preventive Maintenance | Annual | Bi-annual | Quarterly |
| Coverage Hours | Business hours (9-6 Mon–Fri) | Extended (8-8 Mon–Sat) | 24/7/365 |
| Hardware Scope | Servers only | Servers + Storage | Full infrastructure |
| Vendor Coverage | Dell, HP | +IBM, Cisco | All enterprise brands |
| Health Monitoring | Manual quarterly reports | Automated monthly reports | Real-time dashboard access |
| Warranty on Repairs | 90 days | 180 days | 1 year |
| Contract Term | 12 months | 12 months | Negotiable (12–36 months) |
| Monthly Investment | ₹8,000 + GST | ₹18,000 + GST | Custom (₹35,000–75,000) |
| Overage Incident Rate | ₹5,000/incident | ₹4,000/incident | N/A |
Response SLA
Hardware Support Scope
| Equipment Type | Diagnosis | Repair | Parts Replacement | Firmware Updates | Configuration Support |
|---|---|---|---|---|---|
| Rack Servers (Dell, HP, IBM) | ✓ | ✓ | ✓ (OEM or equivalent) | ✓ | ✓ |
| Blade Servers | ✓ | ✓ | ✓ | ✓ | Limited (chassis only) |
| Storage Arrays (NetApp, EMC, Dell) | ✓ | ✓ | ✓ (disk/controller) | ✓ | ✓ |
| Network Switches (Cisco, HP) | ✓ | ✓ | ✓ (PSU, fans, modules) | ✕ | ✕ |
| UPS Systems (APC, Eaton) | ✓ | ✓ | ✓ (batteries, modules) | ✕ | ✓ |
| Workstations (Business-class) | ✓ | ✓ | ✓ (HDD, RAM, PSU) | ✕ | ✕ |
| Tape Backup Drives | ✓ | ✓ | ✓ | ✕ | ✓ |
ROI Calculator
Calculate Your Annual Hardware Support Costs
Find out how much you can save with NSPL’s
Professional Hardware Plan.
Your ROI Summary
Estimated Annual Cost (without RaaS): ₹0
- Emergency repair calls: ₹0
- Downtime costs: ₹0
- Parts markup (ad-hoc): ₹0
NSPL Professional Plan: ₹216,000 / year
Annual Savings: ₹0
ROI: 0%
See the difference RaaS makes
How Bangalore Enterprises Use RaaS?
Case Study 1: Mid-Size Manufacturing Company
Challenge
15 Dell PowerEdge servers, frequent unplanned downtime costing ₹50,000/hour
Solution
Professional RaaS plan with 4-hour SLA
Results
Through NSPL’s Professional RaaS plan, the company achieved a 78% reduction in downtime, cutting annual outages from 120 hours to just 27 hours. They also gained predictable budgeting, eliminating unexpected ₹2.5 lakh repair costs, while six incidents were efficiently resolved within the SLA during the first year.
Case Study 1: Mid-Size Manufacturing Company
Challenge
15 Dell PowerEdge servers, frequent unplanned downtime costing ₹50,000/hour
Solution
Professional RaaS plan with 4-hour SLA
Results
Through NSPL’s Professional RaaS plan, the company achieved a 78% reduction in downtime, cutting annual outages from 120 hours to just 27 hours. They also gained predictable budgeting, eliminating unexpected ₹2.5 lakh repair costs, while six incidents were efficiently resolved within the SLA during the first year.
Service Delivery Process
How RaaS Works: From Incident to Resolution
1
Incident Reported
- Phone: +91 984545 1006 (24/7 hotline for Professional/Enterprise)
- Email: sales@nspl.services with ticket auto-generation
- Portal: Login to track all incidents
- SLA Clock Starts: Timestamp recorded
2
Initial Response (Within SLA Window)
- Essential: 4 hours -> Email acknowledgment + remote diagnosis
- Professional: 2 hours -> Phone call + remote session
- Enterprise: 30 Minutes -> Dedicated engineer assigned + immediate action
- Outcome: Problem classified (remote fixable vs. on-site required)
3
Resolution Path
If Remote Fixable (60% of incidents):
- Remote desktop/SSH session with your approval
- Fix applied, documented
- SLA Met: Incident closed
If On-Site Required (40% of incidents):
- Parts check (in-stock vs. order required)
- Engineer dispatched per SLA (Professional: next business day, Enterprise: same day)
- Spare parts brought from inventory
- On-site SLA: Separate timer starts
4
On-Site Service
- Diagnosis with your IT team present
- Repair/replacement performed
- Testing and validation
- Documentation handover (what was done, what was replaced)
- Warranty Starts: 90/180/365 days based on plan
5
Post-Service
- Incident report emailed within 24 hours
- Root cause analysis (for Professional/Enterprise)
- Preventive recommendations documented
- Satisfaction survey (CSAT tracking)
6
Quarterly Business Review (Professional/Enterprise only)
- Incident trend analysis
- Hardware health assessment
- Capacity planning recommendations
- Budget forecasting for next period
Compliance & Documentation
Audit-Ready Service Documentation
Service Logs
Every incident timestamped with detailed resolution information and technician notes.
Parts Traceability
Serial numbers of all replaced components with OEM certification verification.
SLA Reports
Monthly uptime percentage, response time compliance, and incident volume analytics.
Maintenance Records
Preventive maintenance checklists, firmware versions, and calibration histories.
Compliance Support
Documentation formatted specifically for ISO 9001:2015, NABH, and SOC 2 audit requirements.
PDF
Sample SLA Report
Monthly performance metrics
Download Now
PDF
Sample Incident Log
Detailed service records
Download Now
PDF
Service Agreement Template
Complete SLA framework
Service Logs
Every incident timestamped with full technician notes.
Parts Traceability
Replaced components recorded with OEM certification.
SLA Reports
Uptime percentage and response compliance analytics.
Maintenance Records
Preventive maintenance and calibration logs.
Compliance Support
Ready for ISO 27001, NABH & SOC 2 audits.
PDF
Sample SLA Report
Monthly performance metrics
Download
PDF
Incident Log
Detailed service documentation
Download
PDF
Service Agreement
Complete SLA template
Pricing & Contracting
Transparent Pricing & Contract Terms
Save 5% Annually
Essential
₹8,000
/mo
₹96,000/year + GST
5–10 servers, single location
Ideal if you currently spend over ₹20,000/year on ad-hoc repairs.
Professional
₹18,000
/mo
₹216,000/year + GST
10–30 servers, critical uptime requirements
Best suited when downtime costs exceed ₹50,000/hour.
Enterprise
₹35,000
/mo
Base for 30–50 servers + GST
Multi-location, 24/7 operations
Add ₹700/server/month for additional servers.
Enhancement Add-Ons
Pre-Positioned Spares
₹5,000/mo
Zero wait time for common failures.
Dedicated Account Manager
₹8,000/mo
Your personal infrastructure advocate.
Data Recovery Services
₹15k–50k/incident
Per incident recovery support.
Firmware/BIOS Management
₹3,000/mo
Monthly update coordination.
Implementation and Onboarding
30-Day RaaS Onboarding Process
Infrastructure Audit
- Site visit to document all covered hardware
- Serial numbers, firmware versions, configuration captured
- Existing issues identified and prioritized
Infrastructure Audit
- Hotline numbers shared with your IT team
- Portal access credentials issued
- Escalation matrix defined (who to call when)
Knowledge Transfer
- Site visit to document all covered hardware
- Serial numbers, firmware versions, configuration captured
- Existing issues identified and prioritized
Go-Live
- Site visit to document all covered hardware
- Serial numbers, firmware versions, configuration captured
- Existing issues identified and prioritized
Timeline Guarantee: If we don’t complete onboarding in 30 days, first month is 50% off.
FAQ
Frequently Asked Question
Do you provide replacement hardware while ours is being repaired?
Enterprise plan: Yes, hot-swap loaners available. Professional: Available for critical failures (48-hour loan). Essential: Not included (can be arranged at ¹2,000/day equipment
rental).
What if we need support outside our plan’s covered incidents?
Overage incidents billed at the per-incident rate ( ₹4,000-5,000). We alert you before exceeding your annual limit.
Can we upgrade mid-contract from Essential to Professional?
Yes. You pay the prorated difference for remaining months. Upgrade takes effect within 5 business days.
Do you support hardware we purchased from other vendors (not Navigator System)?
Yes. RaaS is vendor-agnostic. We service all major brands regardless of where you purchased.
What’s your spare parts sourcing policy?
OEM parts preferred (Dell, HP, IBM genuine). Equivalent third-party parts
used only with your written approval for cost savings.
How do you handle EOL (end-of-life) hardware that fails?
If parts are unavailable, we provide upgrade consultation under your RaaS plan at no additional service charge (you pay only for new hardware).
Can we transfer our RaaS contract if we’re acquired or merge?
Yes, with 30-day notice and infrastructure re-audit. Pricing may be renegotiated if infrastructure size changes significantly.
Ready to Proceed
Start Your RaaS Service
NSPL Landing offers reliable IT support and maintenance services for upgrades, repairs, and quick fixes.
-
+91 99865 08439 -
sales@nspl.services -
Brindavanam 51/6, 2nd Cross Road Hermit Colony, Sivanchetti Gardens Bengaluru, 560042 Karnataka
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