NSPL innovative and easy-to-use aspect and underpinning problem management procedure will help:
- Quickly recognize, monitor, report upon and resolve issues – dramatically dropping outages and downtime.
- Provide useful insights to develop your business with easy-to-use trends, reports and dynamic dashboards.
- Reduce costs, boost client satisfaction and help IT staffs focus on delivering company solutions instead of fighting fires.
- Quickly cross-reference and match new or before the occurrence of matching incidents.
- Easily and quickly display high risk and industry impact areas.
- Dynamically associate known problems with associated incidents, promote problem records to modify records, log problem records against suitable Configuration Items (CIs).
- Quickly separate pain points and areas for investigation.