NSPL Customer service manager tasks could include:
- Plan, schedule, and execute team recruitment activities such as orienting, training, coaching, counselling.
- Conduction team appraisals performance reviews and disciplining conferences; process, policies and procedure updates.
Customer services manager provides you with the information you need to improve customer service quality. This is achieved by studying, evaluating, and re-designing support processes; establishing and communicating service metrics; monitoring; analyzing implementation changes and areas for improvement. In this role, it is vital to determine customer service requirements and maintain contact with customers. Customer services manager IT service management software enables you to create and conduct user-configurable surveys and summaries to identify customer service trends, service developments and implementing change.
Customer services manager is an essential resource to help you maximize customer operational executed by implementing service desk resources and technical guidance to improve first-time fix rates, resolving problems, disseminating advisories, warnings, trend; detect and diagnose ongoing issues.