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NSPL SOlution Advisor

Field Service Manager

As a NSPL field service manager, handling field service personnel who work on-site routine services including installation, maintenance and repair.

To manage such diverse scope, NSPL Field Service Manager and its user-configurable features will allow you to:

  • Oversee, schedule and plan activities, time used and staff workloads
  • Manage service agreements
  • Secure all asset and contract records are up-to-date
  • Provide assistance and guidance to service staff to assure timely and quality customer service
  • Allow customers and engineers to check on the progress of their inquiries
  • Manage client compliments and complaints
  • Build interactive real-time graphical dashboards and reports on activities performed, related assets and performance by a range of attributes (e.g. Location, user, service, asset type)
  • Ensure contract and supplier performance adherence to Service Level Agreements
  • Track and register contracts and costs