By the end of this ‘Request Fulfillment’ lesson, you will be able to:
- Explain the request fulfilment process and how it contributes to OSA.
- Understand the overview of the objectives, scope, and importance of request fulfilment as a process to generate market value.
- Explain the policies, principles, concepts, activities, methods, request models and techniques in relationship to OSA practices and information management.
- Discuss the metrics used in request fulfilment.