Understand the total overview of the purpose, importance, scope and objectives of SACM as a process to generate company value. NSPL Service Asset and Configuration Management policies, principles, techniques, activities, methods and concepts related to RCV practice.

Explain the importance and utility of configuration items, along with tools, activity models, CMS back-ups and historical information.

Review the efficient use of SACM metrics, as well as how service operations interact with SACM.

Purpose of NSPL Service Asset and Configuration Management

The purpose of SACM is to audit, control, record, report, Identify and verify service assets and configuration items, including versions, baselines, their attributes, relationships and constituent components.

It accounts for protecting and managing the integrity of service assets and configuration items through the service lifecycle by making sure that only authorized components are utilized and only approved changes have made.

It protects the integrity of NSPL service assets and configuration items through the service lifecycle. Other purposes will contain ensuring the integrity of the assets and configurations required to manage the services and IT infrastructure by establishing and maintaining complete and accurate Configuration Management System.

NSPL Service Asset and Configuration Management Scope and Benefits:

Every asset that you use through the Service Lifecycle, it typically falls below the scope of ITIL Service Asset and Configuration Management process. But there is a little exception.

Service asset that is not CIs will not be handling by ITIL Service Asset and Configuration Management Process and disqualify from the scope. For example, any knowledge utilized by an experienced IT Engineer to resolve incidents will not fall within the scope of SACM.

 So any assets, such as information stored on non-IT asset or server, which are not manageable or considered by the change management, are not included in the scope of this procedure.

As a whole, the scope of NSPL Service Asset and Configuration Management process includes management of the entire lifecycle of every CI. It also includes interfaces to internal and external service providers where there are assets and configuration items that want to control.

This process is relatively valuable to the business, and some of the significant benefits of NSPL Service Asset and Configuration Management is:

It enhanced cost management of services

Proper planning and delivery of change and releases

More efficient resolution of problems and incidents, meeting SLA targets more normally.

NSPL Lessening the risk of non-compliance to necessary legal, regulatory and technical standards.