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NSPL SOlution Advisor

Service Desk Function

The NSPL Service Desk Function is the working arm of a company’s IT department, created to keep services running smoothly. IT service desks manage everything from specific technical obstacles to extensive system interruptions, implementing a (SPOC) single point of contact for IT users to seamlessly and efficiently communicate with the company’s IT branch.

Key benefits & capabilities

Follow IT and business processes/departments

Service desks help communication and collaboration among IT and other departments, assisting in solving and even avoiding preventable glitches and failures by assisting you to create, assign, track, and solve tickets.

Improve asset management

Service desks work as a core for all your company’s hardware and software assets, as well as any relevant agreements, allowing secure information retrieval, asset valuation, configuration, maintenance, and more.

Enhance operational efficiency

Service desks regulate IT processes, according to ITIL (ITSM best practices) guidelines, empowering better IT-related strategy planning and tracking.

Made data-driven decisions

Service desks receive and save the data from issues, products and performance results, allowing more accessible report that informs smarter IT decisions. 

The NSPL service desk Function is the initial point of connection between the company and the technology it communicates with. It is the driving force enabling companies to harness technological reforms to improve productivity and enable updated, usable, and safe 21st-century workflows.

The ITIL Service Desk is responsible for supporting the IT business by ensuring the availability and accessibility of the IT Service and by performing various supporting responsibilities. From the client’s point of view, it works as a single point of contact (SPOC) for reporting all the problems, incidents and service requests.