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NSPL SOlution Advisor

See what my Customers really think

Customer expectations have evolved, but never as quickly as they have in the past couple of years with social media communication and customer satisfaction surveys playing an important role.

Clients are demanding service quicker than ever before, so having a clear understanding of what they really think about the assistance you provide is vital.

With providing a regular and personalised customer experience is an important priority. Clients can quickly find solutions to their questions using the web self-service portal or require the right person to examine it at once and be kept informed as to what is happening.

Clients want to interact with a “can-do” member of staff who has all available data at their fingertips. Only keeping in touch will help reduce expenses while increasing customer satisfaction and revenues.

NSPL’s several approaches and features to help you manage customer expectations and experience while improving first-time fix rates.

  • Use app survey results to make choices and grow your sales.
  • Tailor your surveys to provide you with valuable data on the performance of business services and initiatives.
  • Maximise response rates with engaging, user-configurable and user-friendly surveys.
  • Get a notification whenever a client leaves a negative feedback.
  • Call closure customer satisfaction and star ratings.
  • Get valuable insights to grow your business with easy-to-use reports and dashboards.
  • Manage data safety (data is transferred securely over HTTPS and is TLS/SSL encrypted).
  • Measure employee satisfaction to improve motivation and retention.
  • Use reviews to plan your event and for real-time and post-event feedback.
  • Get Reviews from customers on your performance.