When it arrives at our suppliers, we want to know:
- If our service providers are capable of meeting future business challenges and demands.
- Whether our service provider delivers value for money.
- That we are making the top use of our investments and resources.
- That they are delivering excellence and accountable service, based on approved targets and outcomes.
- If we are confident in their audit ability and conformance to business IT governance.
With such a varied range of requirements, NSPL Service Level Management (SLM) provides you with a method to manage clients, internal support team and 3rd party supplier expectations when delivering or receiving a service. With industry-leading features, NSPL software will provide you with the information and analytics you want to help you eliminate breach of any service agreement in place.
Other NSPL software features include:
- Most important Service Level Management.
- Innovative SLAs breach monitoring and alerts.
- A clear image of supplier performance and target achievement.
- Rapid identification of areas for SLM development.