How IT Service Management Tools Are Assisting in Healthcare <\/a><\/p>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=”Square Blurb Module” _builder_version=”4.4.1″ width=”90%” max_width=”1170px” custom_padding=”0vw|0px|15px|0px|false|false” use_custom_width=”on” custom_width_px=”1170px” collapsed=”off”][et_pb_column type=”4_4″ _builder_version=”3.25″ background_position=”top_left” custom_padding=”|||” custom_padding__hover=”|||”][et_pb_cta admin_label=”About Us What we do” _builder_version=”4.4.8″ header_font=”Lato|||on|||||” header_text_color=”#0080ff” header_font_size=”16″ header_letter_spacing=”0.001px” header_line_height=”1.5em” body_font=”Poppins|600|||||||” body_text_color=”#1f2532″ body_font_size=”40px” body_line_height=”140%” use_background_color=”off” text_orientation=”left” custom_margin=”||0px||false|false” body_font_size_tablet=”40″ body_font_size_phone=”30″ body_font_size_last_edited=”on|phone” custom_css_promo_description=”padding-bottom: 0 !important;” custom_css_promo_title=”padding-bottom: 0 !important;” button_text_size__hover_enabled=”off” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_text_color__hover_enabled=”off” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_border_width__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_border_color__hover_enabled=”off” button_one_border_color__hover_enabled=”off” button_two_border_color__hover_enabled=”off” button_border_radius__hover_enabled=”off” button_one_border_radius__hover_enabled=”off” button_two_border_radius__hover_enabled=”off” button_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover_enabled=”off” button_bg_color__hover_enabled=”off” button_one_bg_color__hover_enabled=”off” button_two_bg_color__hover_enabled=”off”]The 4 Section of ITSM Usability[\/et_pb_cta][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ use_custom_gutter=”on” gutter_width=”2″ custom_padding_last_edited=”on|desktop” admin_label=”Square Blurb Module” _builder_version=”4.4.1″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” width=”90%” max_width=”1170px” custom_margin=”|||” custom_padding=”|0px||0px” custom_padding_tablet=”|0px|0px|0px” custom_padding_phone=”” use_custom_width=”on” custom_width_px=”1170px” collapsed=”off”][et_pb_column type=”1_2″ _builder_version=”4.4.1″ background_position=”top_left” custom_padding=”1.5%|||158px|false|false” custom_padding_tablet=”” custom_padding_phone=”|||120px|false|false” custom_padding_last_edited=”on|phone” custom_padding__hover=”|||”][et_pb_text admin_label=”Square Blurb Module – 01″ _builder_version=”4.4.1″ text_font=”Comfortaa|700|||||||” text_text_color=”#be1a39″ text_font_size=”48px” text_line_height=”100%” text_orientation=”center” module_alignment=”center” custom_margin=”||-6px|” custom_padding=”27px|8px|21px|8px|false|false” custom_css_before=” content: %22%22;|| display: block;|| border-top: 4px solid #efeff2;|| border-bottom: 4px solid #efeff2;|| position: absolute;|| width: 0%;|| max-height: calc(100% – 3px);|| top: 50%;|| transform: translate(-50%,-50%);|| left: 50%;|| height: 100%;” custom_css_main_element=” position: absolute !important;|| line-height: 100%;||left: 0;|| top: 0;||width: 102px;” custom_css_after=” content: %22%22;|| display: block;|| border-left: 4px solid #efeff2;|| border-right: 4px solid #efeff2;|| position: absolute;|| max-width: calc(100% – 8px);|| height: 0%;|| top: 50%;|| transform: translate(-50%,-50%);|| left: 50%;|| width: 100%;”]<\/p>\n
01<\/p>\n
[\/et_pb_text][et_pb_blurb title=”Ease of use for Service Desks” icon_placement=”left” admin_label=”Square Blurb Module – Web Development” _builder_version=”4.4.8″ header_font=”Poppins|500|||||||” header_text_color=”#be1a39″ header_font_size=”24″ header_line_height=”120%” body_font=”Lato||||” body_text_color=”#757575″ body_font_size=”16″ body_line_height=”1.9em” max_width_tablet=”50px” custom_margin=”||12px|0px|false|false” animation=”off” custom_css_blurb_title=” padding-bottom: 7px;”][\/et_pb_blurb][et_pb_divider color=”#efeff2″ divider_position=”center” divider_weight=”4px” disabled_on=”off” _builder_version=”4.4.1″ height=”4px” custom_margin=”||24px||false|false” custom_css_main_element=”max-width: 100%;||text-align: left;||display: block;||width: 0;”]<\/p>\n
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[\/et_pb_divider][et_pb_blurb icon_placement=”left” admin_label=”Square Blurb Module – Excepteur sint” _builder_version=”4.9.2″ header_font=”Montserrat|on|||” header_text_color=”#1f2532″ header_font_size=”24″ body_font=”Poppins||||||||” body_text_color=”#8591ab” body_font_size=”16″ body_letter_spacing=”0.2px” body_line_height=”190%” max_width_tablet=”50px” custom_margin=”||||false|false” animation=”off” custom_css_blurb_title=” padding-bottom: 7px;” custom_css_blurb_content=”font-weight: 400 !important;”]<\/p>\n
Service desk means work under colossal pressure day by day. The longer it takes them to reply to calls and practice tickets, the fewer efficient the organization is as a whole.<\/p>\n
[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.4.1″ background_position=”top_left” custom_padding=”1.5%|||158px|false|false” custom_padding_tablet=”” custom_padding_phone=”|||120px|false|false” custom_padding_last_edited=”on|phone” custom_padding__hover=”|||”][et_pb_text admin_label=”Square Blurb Module – 02″ _builder_version=”3.27.4″ text_font=”Comfortaa|700|||||||” text_text_color=”#be1a39″ text_font_size=”48px” text_line_height=”100%” text_orientation=”center” module_alignment=”center” custom_margin=”||-6px|” custom_padding=”27px|8px|21px|8px|false|false” custom_css_before=” content: %22%22;|| display: block;|| border-top: 4px solid #efeff2;|| border-bottom: 4px solid #efeff2;|| position: absolute;|| width: 0%;|| max-height: calc(100% – 3px);|| top: 50%;|| transform: translate(-50%,-50%);|| left: 50%;|| height: 100%;” custom_css_main_element=” position: absolute !important;|| line-height: 100%;||left: 0;|| top: 0;||width: 102px;” custom_css_after=” content: %22%22;|| display: block;|| border-left: 4px solid #efeff2;|| border-right: 4px solid #efeff2;|| position: absolute;|| max-width: calc(100% – 8px);|| height: 0%;|| top: 50%;|| transform: translate(-50%,-50%);|| left: 50%;|| width: 100%;”]<\/p>\n
02<\/p>\n
[\/et_pb_text][et_pb_blurb title=”Intuitive for the End-User” icon_placement=”left” admin_label=”Square Blurb Module – Mobile APP” _builder_version=”4.4.8″ header_font=”Poppins|500|||||||” header_text_color=”#be1a39″ header_font_size=”24″ header_line_height=”120%” body_font=”Lato||||” body_text_color=”#757575″ body_font_size=”16″ body_line_height=”1.9em” custom_margin=”||12px|0px|false|false” animation=”off” custom_css_blurb_title=” padding-bottom: 7px;”][\/et_pb_blurb][et_pb_divider color=”#efeff2″ divider_position=”center” divider_weight=”4px” disabled_on=”off” _builder_version=”3.23.4″ height=”4px” custom_margin=”||24px||false|false” custom_css_main_element=”max-width: 100%;||text-align: left;||display: block;||width: 0;”]<\/p>\n
\u00a0<\/p>\n
[\/et_pb_divider][et_pb_blurb icon_placement=”left” admin_label=”Square Blurb Module – Excepteur sint” _builder_version=”4.9.2″ header_font=”Montserrat|on|||” header_text_color=”#1f2532″ header_font_size=”24″ body_font=”Poppins||||||||” body_text_color=”#8591ab” body_font_size=”16″ body_letter_spacing=”0.2px” body_line_height=”190%” custom_margin=”||||false|false” animation=”off” custom_css_blurb_title=” padding-bottom: 7px;” custom_css_blurb_content=”font-weight: 400 !important;”]<\/p>\n
Most organizations provide the majority of their concern to usability for service desk personnel. After all, they are people who use the system again and again.<\/p>\n
[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ use_custom_gutter=”on” gutter_width=”2″ custom_padding_last_edited=”on|desktop” admin_label=”Square Blurb Module” _builder_version=”4.4.1″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” width=”90%” max_width=”1170px” custom_margin=”|||” custom_padding=”|0px||0px” custom_padding_tablet=”|0px|0px|0px” custom_padding_phone=”” use_custom_width=”on” custom_width_px=”1170px” collapsed=”off”][et_pb_column type=”1_2″ _builder_version=”4.4.1″ background_position=”top_left” custom_padding=”1.5%|||158px|false|false” custom_padding_tablet=”” custom_padding_phone=”|||120px|false|false” custom_padding_last_edited=”on|phone” custom_padding__hover=”|||”][et_pb_text admin_label=”Square Blurb Module – 01″ _builder_version=”4.4.1″ text_font=”Comfortaa|700|||||||” text_text_color=”#be1a39″ text_font_size=”48px” text_line_height=”100%” text_orientation=”center” module_alignment=”center” custom_margin=”||-6px|” custom_padding=”27px|8px|21px|8px|false|false” custom_css_before=” content: %22%22;|| display: block;|| border-top: 4px solid #efeff2;|| border-bottom: 4px solid #efeff2;|| position: absolute;|| width: 0%;|| max-height: calc(100% – 3px);|| top: 50%;|| transform: translate(-50%,-50%);|| left: 50%;|| height: 100%;” custom_css_main_element=” position: absolute !important;|| line-height: 100%;||left: 0;|| top: 0;||width: 102px;” custom_css_after=” content: %22%22;|| display: block;|| border-left: 4px solid #efeff2;|| border-right: 4px solid #efeff2;|| position: absolute;|| max-width: calc(100% – 8px);|| height: 0%;|| top: 50%;|| transform: translate(-50%,-50%);|| left: 50%;|| width: 100%;”]<\/p>\n
03<\/p>\n
[\/et_pb_text][et_pb_blurb title=”Administrative Power and Flexibility” icon_placement=”left” admin_label=”Square Blurb Module – Web Development” _builder_version=”4.9.2″ header_font=”Poppins|500|||||||” header_text_color=”#be1a39″ header_font_size=”24″ header_line_height=”120%” body_font=”Lato||||” body_text_color=”#757575″ body_font_size=”16″ body_line_height=”1.9em” max_width_tablet=”50px” custom_margin=”||12px|0px|false|false” animation=”off” custom_css_blurb_title=” padding-bottom: 7px;”][\/et_pb_blurb][et_pb_divider color=”#efeff2″ divider_position=”center” divider_weight=”4px” disabled_on=”off” _builder_version=”4.4.1″ height=”4px” custom_margin=”||24px||false|false” custom_css_main_element=”max-width: 100%;||text-align: left;||display: block;||width: 0;”]<\/p>\n
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[\/et_pb_divider][et_pb_blurb icon_placement=”left” admin_label=”Square Blurb Module – Excepteur sint” _builder_version=”4.9.2″ header_font=”Montserrat|on|||” header_text_color=”#1f2532″ header_font_size=”24″ body_font=”Poppins||||||||” body_text_color=”#8591ab” body_font_size=”16″ body_letter_spacing=”0.2px” body_line_height=”190%” max_width_tablet=”50px” custom_margin=”||||false|false” animation=”off” custom_css_blurb_title=” padding-bottom: 7px;” custom_css_blurb_content=”font-weight: 400 !important;”]<\/p>\n
Service desk managers have a tough job making sure all incidents are processed quickly, effectively, and consistently. They need an ITSM tool to complete a wide variety of tasks:<\/p>\n
[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.4.1″ background_position=”top_left” custom_padding=”1.5%|||158px|false|false” custom_padding_tablet=”” custom_padding_phone=”|||120px|false|false” custom_padding_last_edited=”on|phone” custom_padding__hover=”|||”][et_pb_text admin_label=”Square Blurb Module – 02″ _builder_version=”3.27.4″ text_font=”Comfortaa|700|||||||” text_text_color=”#be1a39″ text_font_size=”48px” text_line_height=”100%” text_orientation=”center” module_alignment=”center” custom_margin=”||-6px|” custom_padding=”27px|8px|21px|8px|false|false” custom_css_before=” content: %22%22;|| display: block;|| border-top: 4px solid #efeff2;|| border-bottom: 4px solid #efeff2;|| position: absolute;|| width: 0%;|| max-height: calc(100% – 3px);|| top: 50%;|| transform: translate(-50%,-50%);|| left: 50%;|| height: 100%;” custom_css_main_element=” position: absolute !important;|| line-height: 100%;||left: 0;|| top: 0;||width: 102px;” custom_css_after=” content: %22%22;|| display: block;|| border-left: 4px solid #efeff2;|| border-right: 4px solid #efeff2;|| position: absolute;|| max-width: calc(100% – 8px);|| height: 0%;|| top: 50%;|| transform: translate(-50%,-50%);|| left: 50%;|| width: 100%;”]<\/p>\n
04<\/p>\n
[\/et_pb_text][et_pb_blurb title=”Configurability aspect of usability in an ITSM tool” icon_placement=”left” admin_label=”Square Blurb Module – Mobile APP” _builder_version=”4.9.2″ header_font=”Poppins|500|||||||” header_text_color=”#be1a39″ header_font_size=”24″ header_line_height=”120%” body_font=”Lato||||” body_text_color=”#757575″ body_font_size=”16″ body_line_height=”1.9em” custom_margin=”||12px|0px|false|false” animation=”off” custom_css_blurb_title=” padding-bottom: 7px;”][\/et_pb_blurb][et_pb_divider color=”#efeff2″ divider_position=”center” divider_weight=”4px” disabled_on=”off” _builder_version=”3.23.4″ height=”4px” custom_margin=”||24px||false|false” custom_css_main_element=”max-width: 100%;||text-align: left;||display: block;||width: 0;”]<\/p>\n
\u00a0<\/p>\n
[\/et_pb_divider][et_pb_blurb icon_placement=”left” admin_label=”Square Blurb Module – Excepteur sint” _builder_version=”4.9.2″ header_font=”Montserrat|on|||” header_text_color=”#1f2532″ header_font_size=”24″ body_font=”Poppins||||||||” body_text_color=”#8591ab” body_font_size=”16″ body_letter_spacing=”0.2px” body_line_height=”190%” custom_margin=”||||false|false” animation=”off” custom_css_blurb_title=” padding-bottom: 7px;” custom_css_blurb_content=”font-weight: 400 !important;”]<\/p>\n
Not every organization has the same set of needs. Even very similar organizations can have drastically different processes for completing the same essential function.<\/p>\n
[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.4.8″][et_pb_column type=”4_4″ _builder_version=”4.4.8″][et_pb_text _builder_version=”4.9.2″ text_font=”Poppins||||||||” text_font_size=”16px” text_orientation=”justified” custom_padding=”|||77px||”]<\/p>\n
What is the ITSM process?<\/h2>\n
Information technology service management (ITSM) is a way to organize, control, and oversee the operation, maintenance, and support of an organization’s technology. In other words, ITSM is a holistic approach to managing the technology that is essential to the health and growth of your business. A top-notch ITSM strategy will support your enterprise’s business goals and provide the framework for efficient enterprise service management.<\/p>\n
[\/et_pb_text][et_pb_text _builder_version=”4.9.2″ text_font=”Poppins||||||||” text_font_size=”16px” text_orientation=”justified” custom_padding=”|||77px||”]<\/p>\n
Whenever you’re dealing with technology, things don’t always go as planned. Unplanned issues often cause frustration for the users, who can’t understand why things aren’t working, and confusion for the IT team trying to figure out what’s wrong. The most powerful way to get the situation back under control is to have a repeatable process for triaging and resolving each issue as it comes up. To do that, you need a formalized IT Service Management (ITSM) process, which helps IT teams quickly identify and resolve enterprise service management problems.<\/p>\n
At NSPL, We are more than Consultants; We are Technologists!<\/p>\n
Why We, Nspl team always has a Superior Approach to Execution.<\/p>\n
Our expertise is in Strategic Thinking & Business Process Consulting.<\/p>\n
[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ custom_padding_last_edited=”on|desktop” admin_label=”12 Days of Christmas – Day 12 Page Layout” module_class=”day6-cta day6-cta2″ _builder_version=”3.22″ custom_margin=”|||” custom_padding=”0vh||0vh|” custom_padding_tablet=”50px||50px|” custom_padding_phone=””][et_pb_row use_custom_gutter=”on” gutter_width=”1″ custom_padding_last_edited=”on|tablet” admin_label=”12 Days of Christmas – Day 12 Page Layout” module_class=” et_pb_row_fullwidth” _builder_version=”3.25″ background_image=”https:\/\/nspl.services\/wp-content\/uploads\/2020\/06\/day12-cta-bg.jpg” background_repeat=”repeat” width=”100%” width_tablet=”100%” width_phone=”” width_last_edited=”on|desktop” max_width=”100%” max_width_tablet=”100%” max_width_phone=”” max_width_last_edited=”on|desktop” module_alignment=”center” custom_margin=”|||” custom_margin_tablet=”0px||0px|” custom_margin_last_edited=”off|desktop” custom_padding=”2.3vh|176px|2.8vh|||” custom_padding_tablet=”|0px||0px” custom_padding_phone=”” make_fullwidth=”on”][et_pb_column type=”4_4″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_cta title=”At NSPL, We are more than a Consultant, We are Technologists!” button_url=”#” button_text=”Click to Book your Free Session” admin_label=”Day 06 – Call to Action Module 2″ _builder_version=”4.4.8″ header_font=”Poppins|500|||||||” header_text_align=”center” header_text_color=”#ffffff” header_font_size=”42px” body_font=”Poppins|500|||||||” body_text_align=”center” body_text_color=”#ffffff” body_font_size=”18px” use_background_color=”off” custom_button=”on” button_text_size=”16px” button_text_color=”#ffffff” button_bg_color=”#ff0f53″ button_border_width=”0px” button_border_color=”#ffffff” button_border_radius=”2px” button_font=”Poppins|500|||||||” button_use_icon=”off” button_alignment=”center” custom_margin=”|||” custom_padding=”50px|20px||175px||” header_font_size_tablet=”36px” header_font_size_phone=”28px” header_font_size_last_edited=”on|phone” header_line_height_tablet=”120%” header_line_height_phone=”” header_line_height_last_edited=”on|desktop” custom_css_promo_description=”padding-bottom: 6.8vh;||||” custom_css_promo_button=”padding: 1.7vh 4.48vw !important;” custom_css_promo_title=”padding-bottom: 1.9vw;” button_text_color_hover=”#ff0f53″ button_border_color_hover=”#161616″ button_bg_color_hover=”#ffffff” button_text_size__hover_enabled=”off” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_text_color__hover_enabled=”on” button_text_color__hover=”#ff0f53″ button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_border_width__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_border_color__hover_enabled=”on” button_border_color__hover=”#161616″ button_one_border_color__hover_enabled=”off” button_two_border_color__hover_enabled=”off” button_border_radius__hover_enabled=”off” button_one_border_radius__hover_enabled=”off” button_two_border_radius__hover_enabled=”off” button_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover_enabled=”off” button_bg_color__hover_enabled=”on” button_bg_color__hover=”#ffffff” button_one_bg_color__hover_enabled=”off” button_two_bg_color__hover_enabled=”off”]<\/p>\n
Why We, Nspl team always has a Superior Approach to Execution .
\nOur expertise is in Strategic Thinking & Business Process Consulting.<\/p>\n
[\/et_pb_cta][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"
Consulting & Advisory ServicesNSPL DIGITAL ITSM ONLINE SOLUTIONS NSPL DIGITAL ITSM SOLUTIONS NSPL IT Service Management Solutions NSPL DIGITAL ITSMNSPL delivers modern, creative ITSM solutions that are quick, accurate, and cost-effective, whether you need to operate in the cloud, your data center, or a hybrid model. Book Your Appointment! NSPL IT Service management (ITSM) solutions […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","om_disable_all_campaigns":false},"_links":{"self":[{"href":"https:\/\/nspl.services\/wp-json\/wp\/v2\/pages\/273503"}],"collection":[{"href":"https:\/\/nspl.services\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/nspl.services\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/nspl.services\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/nspl.services\/wp-json\/wp\/v2\/comments?post=273503"}],"version-history":[{"count":0,"href":"https:\/\/nspl.services\/wp-json\/wp\/v2\/pages\/273503\/revisions"}],"wp:attachment":[{"href":"https:\/\/nspl.services\/wp-json\/wp\/v2\/media?parent=273503"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
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