NSPL software provides a range of functions and features to assist you in efficiently maximizing the investment in your team, their workload scheduling and planning:
- Automatic assignment to the right person, based on their present workloads.
- Identification of team with the right skills set and their accessibility status.
- Reporting on workload estimates against actual time spent.
- Using the NSPL skills matrix to identify skills gaps and areas for development.
- NSPL team performance and SLA results to assist decisions on staffing levels to grow your industry.
- Getting useful insights to develop your business with easy-to-use reports, trends and dashboards.
- Measuring employee fulfilment to increase retention and motivation .
- Graphical dashboards highlighting possible service breaches have addressed before agreements have breached.
- Bulk transfer of requests to individuals or teams.