Benefits of implementing NSPL Problem Management processes include:
- Preventing service disruptions
- Maintaining service levels
- Meeting service availability requirements
- Increasing staff efficiency and productivity
- Improving user satisfaction
ITIL® problem management is a procedural process to ensure minimal incidents emerge from IT infrastructure operations by delving deep into events to find the root causes and fixes, and also reduce the severity of the incidents through suitable documentation of existing issues and providing workarounds.
Problem management is a systematic approach to identify the cause of an incident and manage the life cycle of all problems. The goal of ITIL® problem management process is to minimize the impact of events and eliminate recurring ones while ITIL® doesn’t state any specific technique to perform problem management.
Improve and maintain user satisfaction without losing the quality of IT service