The Advantages of Employing Service Portfolio Management
Employing service portfolio management may include a radical re-do for all company units included, but its benefits – and the benefits of a precise service catalog – are measurable:
- Clients understand specifically what you, as a service provider, will deliver
- There are cradle-to-grave clarity into value, costs, and risks
- Services in the pipeline can be controlled as well as operational services
- It supports to verify proposed services and important changes to existing services
- Ultimately, tracking the value, cost, and risk of every service your service organization provides also helps to position it as indispensable to your customers because you know – quickly – how valuable service is.