What is ITSM
ITSM mention to the management of IT services that a business uses to deliver value to customers. It involves all from planning and managing IT system changes to make sure that these changes don’t disturb a business’ day-to-day operations to fixing IT issues when they arise. ITSM also need IT, teams, to look beyond their technical expertise and discover innovative ways to manage all of the IT services at their allocation.
Why you need ITSM
In a nutshell, setting up management of IT service processes facilitates companies to improve the quality of service, make sure greater compliance and more. Here’s a complete list of reasons why you need to implement ITSM:
- Standardize processes with the assist of a more structured documentation system.
- Reduce IT costs by construction a predictable IT organization and reducing mishaps.
- Mitigate different types of risks, such as financial cost control and advance governance.
- Uncover actionable IT insights to the front-line to assist in decision making.
The benefits of service management
Deliver More Strategic Value
NSPL Manager provides enterprise-capable, end-to-end service management capability throughout the service delivery lifecycle, from request capture to remediation. Built on industry standards with 13 ITIL-certified processes, Service Manager can expand and grow as your needs change and mature.
Automated workflows eliminate expensive manual processes while making operations more efficient, secure and compliant. Whether you’re looking for an IT help desk/support ticket need or solution to perform more advanced ITIL service management processes, Service Manager h packaged to organize rapidly and scale up to adjust as your requirements raise.
Develop Service Quality
The automation services of Service Manager assist service owners and business managers in designing, adjusting and taking control of workflows without any coding, thereby improving the excellence and consistency of services.
Pre-defined blocks of integration workflow integrate easily with external systems and information sources to pull in the required information and attach to other tools for end-to-end automated processes. Analysts leverage significant knowledge exactly when they require it to grasp situations rapidly and streamline processes to determine issues more efficiently.
Provide Engaging Self Service
Transform the service knowledge for your users with the AI-powered Hub. Your users and employees increase the innovative tool they require to help themselves easily and quickly. Your users can have a conversation with the Hub to get answers, submit requests, or ask for assist. Ticket management is a snap when users can only ask about status, create an update, or create a new ticket. The centre is available 24×7 and fully integrated with Service Manager’s workflows to additional reduce the IT team’s workload.
Expand self-service capability by offering your users the NSPL Catalog for improved visibility and contact into all service offerings for the enterprise—IT and non-IT related. All self-service requests go through individually configurable support processes, turning requests into approved and recognized orders. Easy integration into the business website or employee portal, along with full mobile phone support, means users get the services they need—anytime, anywhere.
Boost Caller Satisfaction
Voice automation authorizes your IT service team to improve client satisfaction by increasing first-call declaration rates and handling calls more efficiently. Service Manager integrates accessible phone infrastructure with the IT service desk situation for intelligent call routing; screen pops, integrated voice response, voice self-service and call management functionality. Decrease costs further with phone-enabled self-service for resetting passwords, initiating and approving change requirements, or checking service-request position.
Gain Real-Time Insight
Monitor quality, service delivery and commitments with role-based dashboards that give the real-time information, flexibility, and tools required to configure reports directly through a drag-and-drop interface. Several out-of-the-box reports and dashboards offer a single view of operational, productivity and financial metrics to help you decide how well your meeting performance and company goals. Additional inventory and asset information dashboards enable you to make superior and more informed decisions concerning the IT landscape.
Cloud or On-Premise, You Decide
Built on a multi-tenant technology stage designed for the cloud, Service Manager Offer you full flexibility to organize in the cloud, a hybrid combination or on-premise. You can shift quickly from one deployment model to another without losing data. All clients receive maximum value through the solution’s ease of consolidation, configuration options, automated workflow system, simplified deployment and socially enabled self-service admission.
Your employees are not always at their desks, yet they still require access to your services. With NSPL, users can employ their mobile phone devices to stay connected no matter where they are. Permit them to check on incidents, search or submit requests for answers to common IT questions. Create it part of your communication plan, so your users stay in touch and creative while on the move.
Deliver Business Services Beyond IT
A present service delivery experience does not have restricted to IT. All business sector must become more capable and proactive by transforming manual processes driven currently by dated spreadsheets, ad hoc emails or paper documents. Do other departments move toward you to learn how you’ve enhanced your service delivery? With Service Manager, your IT team has located to automate the services and assistance of another department. Partner with them to support your ITSM tools and practice to expand and deliver new modern services.